Wheels Up Blog

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  • Claim tag graphic titled What the airline owes you, stamped Damaged, for a mobility device

    Airline Damaged My Mobility Scooter: Your Rights in 2026

    If an airline damages your mobility scooter, federal law says what you are owed. What to document, what to do in the first hour at the airport, and how to file a claim and complaint.

    ben congrove
  • Illustration of an accessible hotel room with a power wheelchair, mobility scooter, 60-inch turning space and 32-inch clear doorway

    ADA Hotel Accessible Room Rules 2026

    What the ADA requires when you book an accessible hotel room, the exception to know about, how to book so the room actually holds, and what to do if the hotel gives it away.

    ben congrove
  • Boarding pass-style graphic for the ZiiLIF R3b showing a 262 Wh battery, 37.5 lb weight and cleared status on six U.S. airlines

    Airline Mobility Scooter & Wheelchair Rules

    The federal rules behind every U.S. airline, battery limits for six major carriers, notice periods and forms, cargo door sizes and your rights under the Air Carrier Access Act.

    ben congrove