Domestic Customer Support Team

Providing exceptional customer service is our top priority! We guarantee that all issues will be resolved within 24 hours. Please don’t hesitate to reach out with any questions or concerns.

Our Customer Support Line is open during office hours:

(888)-528-7898

Office Hours: 9:00 am - 6:00 pm EST on weekdays

We will be happy to answer any of your questions about our products.

Simply click the CHAT icon at the bottom-right corner of this webpage or send an email to it@ziirobot.com with any relevant photos or videos to help our technical team assess your issue. We’ll get back to you as quickly as possible.

3-Day Delivery & Remote Repair Service

Our nationwide fulfillment centers ensure delivery within 3 days for all orders. If repairs are needed, we’ll conveniently pick up the item from your home and service it at one of our centers.

Keep Your Box

We highly recommend keeping the original packaging for future service needs. If repairs are required, we’ll pick up the item and complete the repair at our service centers, typically within 3 business days. Once the repair is finished, we’ll notify you via email and promptly ship the item back to you.

Travel Protection

We will replace any mobility equipment damaged during travel for our customers. Insurance providers can work with us to quickly replace your equipment at discounted rates.

Remote Repair Service

Within Warranty Period
Free Repair From Our Service Center

Our limited warranty ensures your item is protected throughout the warranty period (we encourage you to review the warranty policy carefully). If your product requires repair, please contact us with your order number and the item's serial number to help us locate your record. To assist our technical team in creating the best repair plan, include photos or videos clearly showing the issue along with a description. Send these to our customer service email at it@ziirobot.com.

Our technical support team will assess the problem and provide the best solution. If needed, we’ll schedule a pickup for your item and repair it at our fulfillment centers. The warranty covers all repair and component costs. Once the repair is complete, we’ll promptly ship your item back and provide you with a tracking number
Free Local Service Option

You also have the option to repair the item yourself or take it to a trusted local repair shop. We’ll provide the necessary components and repair instructions at no cost.
When Warranty Has Expired
Paid Repair From Our Service Center

Even if your Limited Warranty has expired, we can still assist with repairs. If your product requires service, please contact us. We’ll need the serial number of your item along with photos or videos that clearly show the issue. Send the details to our customer support email at it@ziirobot.com.

Our technical support team will assess the problem, provide a solution, and send you a quote. Once you approve the quote, we’ll send you an invoice for payment. We will then schedule a convenient pickup for your item. After the repair is completed, we’ll ship the product back to you and provide a tracking number.
Paid Local Service Option

You also have the option to take your item to a trusted local repair shop. We’ll provide the necessary components and repair instructions at dealer pricing.