Refund policy

We hope you love Zii ROBOT products. However if you are not satisfied with our products for any reason, Zii ROBOT’s return policy allows you to return the product purchased directly from Zii ROBOT within 30-days of the delivery date of product from Zii ROBOT.

Inspect your product upon delivery. If the product is damaged, you may refuse the delivery. If your item is incorrect contact Zii ROBOT through the Chat window by clicking the icon or send an email to it@ziirobot.com. Without any feedback, three days after the delivery date, we will consider no delivery issues and you accept the product by default. The delivery date is your acceptance date.

Once Accepted, the Following Conditions Apply

Some items have restocking Fee. You are responsible for the cost of return shipping and the product must be in the original packaging. The item must be in NEW AND UNUSED CONDITION. 

Return Process:

Leave your message by clicking the Chat icon. You will need your order number, email address and the specific product to request an RA (return authorization) within 30 days of delivery acceptance. We will process your request in one day. Once you receive the RA, you have 14 days to ship the item back to the address noted on the RA. Once the item is received, it will be inspected for damage and signs of use. We will charge restocking fee depending on the sign of use, which could range from 5% to 40% of the item cost. If the item is damaged, Zii ROBOT is not able to issue a refund. We will contact you if you still want to keep the product, and you will pay for the shipping cost if your answer is yes. Once the inspection is passed, you will obtain the refund of  your original payment minus the restocking fees (if any).

Shipping Item with Lithium Battery

Make sure that the power switch on the lithium battery pack (if any) is off, and the lithium battery is firmly placed in the original container of the product.