Refund policy

Return & Refund Policy

5-Day Free Trial

Try your product for five days from the delivery date. If it isn't right for you, contact us within those five days and we will arrange a free return — no questions asked, no restocking fee. Normal use during the trial is expected and will not be held against you. Just contact us for free return, we will schedule pickup and return label & packaging instruction for you.

Inspect your product when it arrives. If the product is damaged, you may refuse the delivery. If your item is incorrect, contact ZiiROBOT through the chat window by clicking the icon, or email it@ziirobot.com. If we do not hear from you within three days of delivery, we will consider the shipment free of delivery issues. This does not affect your five-day trial or your 30-day return window.

Conditions for Returns Started After Day 5

- You are responsible for the cost of return shipping.
- The product must be returned complete, in its original packaging, with all accessories.
- The item will be inspected when it reaches us. A restocking fee of 5% to 40% of the item cost may apply, depending on signs of use.
- If the item arrives damaged, ZiiROBOT is not able to issue a refund. We will contact you to ask whether you would like it sent back to you; if so, you pay the shipping cost.

How to Start a Return

Click the chat icon and leave a message with your order number, email address, and the specific product, within 30 days of the delivery date. We will process your request within one business day. Once you receive your RA (return authorization), you have 14 days to ship the item to the address noted on the RA.

Once the inspection is complete, you will receive a refund of your original payment, minus any restocking fee.

Shipping an Item With a Lithium Battery

Make sure that the power switch on the lithium battery pack (if any) is off, and that the battery is firmly placed in the product's original container.