Question 1: I'm interested in buying your product. Where can I try it in person?

Answer: We offer a 5-day trial return window. You can order the product and try it out. If you're not satisfied, you can return it within 5 days of delivery. Simply contact us, and we'll provide you with return instructions. We'll arrange for pickup and issue a full refund once the item is returned.

Question 2: When will my order be shipped, and how long will delivery take?

Answer: Orders placed before 12:00 PM EST will be shipped the same day. Orders placed after 12:00 PM EST will be shipped the following day. With multiple fulfillment centers across the U.S., most shipments arrive within 3 business days.

Question 3: Do you offer repair services?

Answer: Yes, we offer repair services for our customers. Simply contact us, and our technical team will assist in repairing your product promptly. For minor issues, we will provide repair instructions. For more significant problems, we will arrange for a third-party partner to handle the repair.

Question 4: Where are your products made?

Answer: Our mobility products are manufactured and assembled in FDA-certified partner facilities. We ensure the highest quality standards to provide the best products for our customers.

Question 5: Do you accept HSA/FSA payments?

Answer: Yes, our products are eligible for payment through HSA and FSA.

For shipping:

Check this link Shipping Policies

For return & refund:

Check this link Return & Refund Policies

For privacy:

Check this link Privacy Statement

ZiiROBOT & FurniBOT Limited Warranty

Please review the warranty details before placing your order. The warranty information is included in the product manual or provided as a separate document.

Coverage
The ZiiROBOT and FurniBOT limited warranty applies to the original purchaser of each product. The warranty is valid for 6 months from the date of delivery, which is considered the "date of acceptance" of the purchased products. By using ZiiROBOT or FurniBOT products, you agree to comply with all our policies, including shipping, return, and privacy policies.

How to Obtain Warranty Service
If your product malfunctions within the warranty period, please contact our customer support team for assistance. Be ready to provide your order number and the email address used for your purchase to verify your identity as the original buyer. Our technical team will work with you to resolve the issue.

Warranty Exclusions
The warranty does not cover the following:

1. Malfunctions caused by improper use or maintenance of the product.
2. Damage resulting from the use of non-original parts.
3. Issues arising from uploading new code that overwrites the original code provided by us.