Customer Support Team
Providing the best customer service is our goal! Please feel free to let us know your questions or concerns. Customer One-to-One support service is open 24-hour/day.
We will be happy to answer any of your questions about our products. Just click the CHAT icon at the bottom right corner of this web page or SEND a EMAIL to email@example.com with photos(if any) and we will respond as soon as we can.
Question 1: I am interested in buying your product. Where should I go if I want to try a physical one?
Answer: We provide a 2-day trial return window. You can order the product and give it a try. If you are not satisfied with our product, you can return within 2 days after its delivery. Contact us and you will receive instructions on how to repackage. We will schedule a pickup and issue full refund for you.
Question 2: When will my order be fulfilled and how long will the shipment take?
Answer: Ordered items will be shipped on the same day if placed before noon 12:00 pm EST, otherwise on the second day. We have multiple fulfillment cneters across the U.S. and shipments take up to 3 business days.
Question 3: Do you provide repairing service?
Answer: Yes, we provide repairing service to our customers. Just contact us and our technical team will repair your product in a timely fashion. For minor issues, we will provide you with repairing instructions, while for major ones we will arrange a 3rd-party partner to repair your product.
Question 4: Where are your products made?
Answer: Our mobility products are manufactured and assembled in our partner manufacturing facilities which are certified by FDA. We assure the best quality for our customers.
Question 5: Do you accept HSA/FSA ?
Answer: Our products are eligible for HSA and FSA payments.
For shipping & return:
Check this link Shipping Policy
For return & refund:
Check this link Return & Refund Plicies
Check this link Privacy Statement
Check the details of warranty before you place an order. Warranty should be attached to the product manual or an independent document.
ZiiROBOT and FurniBOT
ZiiROBOT limited warranty applies to the original buyer of each ZiiROBOT and FurniBOT product. The warranty will cover six months from the date of acceptance. The date of acceptance is the same as the delivery date of the purchased products. By using ZiiROBOT or FurniBOT products you agree to be bound by all the policies (shipping, return, and privacy policies).
How to Obtain Warranty Service?
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting our customer support team. You will need to prepare your order number and email address of your order for verification of the original buyer identity. Our technical personnel will help you resolve your issues.
We do not provide after-sale services for
1. No-function issues which are caused by improper use and maintenance of the product.
2. Damages due to the use of non-original parts of the manufacturer.
3. New code upload, which overwrites the old code that we provided.