Question 1: I am interested in buying your product. Where should I go if I want to try a physical one?
Answer: We provide a 2-day trial return window. You can order the product and give it a try. If you are not satisfied with our product, you can return within 2 days after its delivery. Contact us and you will receive instructions on how to repackage. We will schedule a pickup and issue full refund for you.
Question 2: When will my order be fulfilled and how long will the shipment take?
Answer: Ordered items will be shipped on the same day if placed before noon 12:00 pm EST, otherwise on the second day. We have multiple fulfillment centers across the U.S. and shipments take up to 3 business days.
Question 3: Do you provide repairing service?
Answer: Yes, we provide repairing service to our customers. Just contact us and our technical team will repair your product in a timely fashion. For minor issues, we will provide you with repairing instructions, while for major ones we will arrange a 3rd-party partner to repair your product.
Question 4: Where are your products made?
Answer: Our mobility products are manufactured and assembled in our partner manufacturing facilities which are certified by FDA. We assure the best quality for our customers.
Question 5: Do you accept HSA/FSA ?
Answer: Our products are eligible for HSA and FSA payments.
Check the details of warranty before you place an order. Warranty should be attached to the product manual or an independent document.
ZiiROBOT and FurniBOT
ZiiROBOT limited warranty applies to the original buyer of each ZiiROBOT and FurniBOT product. The warranty will cover six months from the date of acceptance. The date of acceptance is the same as the delivery date of the purchased products. By using ZiiROBOT or FurniBOT products you agree to be bound by all the policies (shipping, return, and privacy policies).
How to Obtain Warranty Service?
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting our customer support team. You will need to prepare your order number and email address of your order for verification of the original buyer identity. Our technical personnel will help you resolve your issues.
We do not provide after-sale services for
1. No-function issues which are caused by improper use and maintenance of the product.
2. Damages due to the use of non-original parts of the manufacturer.
3. New code upload, which overwrites the old code that we provided.